Dresspro Fashion
Dresspro Fashion

© 2025 Dresspro Fashion Ltd.

Delivers Premium Fashion

Cancellation & Refund Policy

Our guidelines for order cancellations, returns, and refunds

At Dresspro Fashion Ltd, customer satisfaction is our top priority. Please review our policy regarding order cancellations, returns, and refunds below.

1. Order Cancellation

Before Dispatch:

You may cancel your order within 12 hours of placing it by contacting us at info@dressprofashionltd.com. If the order has not been processed or shipped, we will cancel it and issue a full refund.

After Dispatch:

Once your order has been shipped, it cannot be canceled. You may, however, be eligible for a return and refund (see below).


2. Returns

We accept returns under the following conditions:

  • You must initiate the return within 7 days of receiving the product.
  • Items must be unused, unwashed, and in original condition with tags and packaging intact.
  • Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect).

Items Not Eligible for Return:

  • Customized or made-to-order items
  • Sale or discounted items (final sale)
  • Undergarments or hygiene-sensitive items (for safety reasons)

3. Refunds

Once we receive and inspect the returned item(s):

  • If approved, a full refund (excluding shipping costs) will be processed to your original payment method within 7–10 business days.
  • If the return is due to a defect or error on our part, we will refund the item plus original shipping costs.

Refunds may be delayed or denied if:

  • The item is not in its original condition
  • The return is received after the eligible return period

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will arrange a replacement or refund at no extra cost to you.


5. How to Start a Return

To initiate a return or cancellation, contact us at:

📧 info@dressprofashionltd.com

📞+8801315-438527

📞+8801604-110717

Include your order number, reason for return, and any relevant photos (for damaged items).

Last Updated: June 10, 2025

If you have questions about our refund policy, please contact us at info@dressprofashionltd.com

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Contacts

Phone

Chairman:

+8801604-110717

Managing Director:

+8801315-438527

Bangladesh Office

Dresspro Fashion Ltd.

Uttara, Dhaka - 1230

Bangladesh

info@dressprofashionltd.com

UK Office

Dresspro Fashion Ltd.

Suite A, 82 James Carter Road

Mildenhall, Bury St. Edmunds

United Kingdom, IP28 7DE

Phone: +44 7365 846691

info@dressprofashionltd.com

© Copyright 2025 All rights reserved By Dresspro Fashion Ltd.